Privacy Policy

Last updated: 28 September 2026

This Privacy Policy explains how INOZETEK Middle East (“INOZETEK Middle East”, “we”, “us” or “our”) collects, uses, discloses and protects personal data when you visit inozetek.me, create or use a dealer account, contact us, request a sample, subscribe to marketing, or place an order.

1. Information we collect

Depending on how you interact with us, we may collect:

  • identity and contact information, such as your name, business name, email address, telephone number, billing and delivery address, and country;
  • dealer and business information, such as your business website or social profile, installation experience, purchasing history and account credentials;
  • order and transaction information, including the products ordered, amount paid, payment status, delivery details, refunds and communications about an order;
  • enquiry information that you provide through forms, email, telephone, WhatsApp or other communications;
  • technical and usage information, such as IP address, device and browser information, cookie identifiers, pages viewed, referring pages and approximate location; and
  • marketing preferences and interactions with our communications.

Payment-card information is processed by our payment service providers. We do not ordinarily receive or store complete payment-card numbers.

2. How we use personal data

We may use personal data to:

  • provide the website, create and manage dealer accounts, process orders, payments, deliveries, returns and refunds;
  • respond to enquiries, assess dealer applications and provide customer support;
  • verify transactions, prevent fraud, maintain security and enforce our terms;
  • improve our products, website, services and customer experience;
  • send service messages and, where permitted or with your consent, marketing communications;
  • maintain business, tax and accounting records; and
  • comply with legal obligations and protect our rights, customers and business.

We process personal data where it is necessary to perform a contract, comply with law, pursue legitimate business interests that do not override your rights, or where you have given consent.

3. Cookies and similar technologies

Our website and service providers may use cookies and similar technologies that are necessary for the website, account, cart and checkout to function. We may also use analytics and marketing technologies to understand use of the website and measure communications. You can manage cookies through your browser and any consent controls made available on the website. Disabling necessary cookies may affect website functionality.

4. How we share information

We may share personal data only as reasonably necessary with:

  • Shopify, which hosts and operates our ecommerce platform;
  • payment processors, banks and fraud-prevention providers;
  • delivery, logistics and fulfilment providers;
  • technology, hosting, analytics, communications, form and customer-support providers;
  • professional advisers, auditors, insurers and authorities where required by law; and
  • a buyer or successor in connection with a reorganisation, financing, merger or sale of all or part of our business.

We do not sell personal data. Service providers are expected to process information only for the services they provide and subject to appropriate safeguards.

5. International transfers

Some service providers, including Shopify, may process information outside the United Arab Emirates. Where personal data is transferred internationally, we take reasonable steps to use lawful transfer mechanisms and appropriate contractual, technical and organisational safeguards.

6. Retention and security

We retain personal data for as long as needed for the purposes described above, including to provide services, maintain transaction and tax records, resolve disputes and comply with legal obligations. Retention periods depend on the type of information and applicable requirements.

We use reasonable administrative, technical and organisational measures to protect personal data. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

7. Your rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, restriction of, or a copy of your personal data; to object to certain processing; and to withdraw consent where processing is based on consent. You may unsubscribe from marketing emails using the link in the message or by contacting us.

We may need to verify your identity before completing a request. Certain information may be retained where required by law or needed for legitimate business purposes.

8. Children

Our website and products are intended for businesses and adults. We do not knowingly collect personal data from children.

9. Third-party links

The website may link to third-party services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

10. Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services or legal requirements. The revised version will be posted here with an updated date.

11. Contact us

For privacy questions or requests, contact:

INOZETEK Middle East
Umm Suqeim Street, Dubai, United Arab Emirates
Email: info@inozetekuae.com
Telephone/WhatsApp: +971 50 528 7299