Terms and Conditions

Last updated: 28 September 2026

These Terms and Conditions (“Terms”) govern access to inozetek.me, dealer accounts, enquiries, and purchases from INOZETEK Middle East (“INOZETEK Middle East”, “we”, “us” or “our”). By using the website, creating an account, or placing an order, you agree to these Terms. If you place an order on behalf of a business, you confirm that you are authorised to bind that business.

1. About the website

The website provides information about INOZETEK automotive films and related products and enables approved customers to enquire, register and purchase where available. Some products, prices and purchasing functions may be restricted to approved dealer accounts.

2. Eligibility and dealer accounts

You must provide accurate, current and complete information. You are responsible for safeguarding account credentials and for activity under your account. Notify us promptly if you suspect unauthorised access.

Dealer approval is at our reasonable discretion and may depend on business information, market coverage, installation capability, compliance history and other legitimate criteria. Approval does not guarantee product availability, exclusivity, territory or particular commercial terms unless we confirm those terms in a separate written agreement.

3. Product information and availability

We take reasonable care to present products accurately. Colours and finishes may appear differently because of screen settings, photography, lighting and normal production variation. Physical samples should be reviewed where colour matching is important.

All products are subject to availability. We may correct errors, update product information, limit quantities, or withdraw products. An automated acknowledgement does not constitute acceptance of an order.

4. Orders and contract formation

Your order is an offer to purchase. A binding sale is formed when we expressly accept the order or dispatch the products, whichever occurs first. We may decline or cancel an order before acceptance for reasons including stock availability, account eligibility, suspected fraud, pricing or description errors, payment issues, shipping restrictions or legal requirements. If payment has already been taken for a cancelled order, we will refund it.

5. Prices, VAT and payment

Prices are shown in the currency indicated on the website. Unless stated otherwise, applicable UAE VAT, delivery charges, customs duties and other charges are calculated or disclosed during ordering. You are responsible for charges imposed by authorities in the destination country unless we expressly agree otherwise.

Payment must be made using an available payment method. Payment services are provided by third-party processors and may be subject to their terms and security checks. We may delay fulfilment until payment has cleared.

6. Delivery

Delivery dates are estimates unless expressly guaranteed in writing. You must provide accurate delivery details and ensure someone is available to receive the shipment. Risk passes on delivery to the address or recipient specified in the order, subject to any mandatory rights under applicable law. Ownership passes when we receive full payment.

Delays may occur because of customs, carriers, supply constraints or events outside our reasonable control. We will take reasonable steps to communicate material delays.

7. Installation, storage and use

Automotive films must be stored, prepared, installed, maintained and removed by suitably trained persons using appropriate procedures, tools and conditions. The purchaser and installer are responsible for assessing the product’s suitability for the vehicle, surface, environment and intended application before cutting or installation.

Follow current product instructions and warranty conditions. We are not responsible for loss caused by improper storage, surface preparation, installation, maintenance, removal, modification or use contrary to instructions, except to the extent responsibility cannot lawfully be excluded.

8. Returns, cancellations and refunds

Returns, cancellations and refunds are governed by our Refund Policy, which forms part of these Terms.

9. Acceptable website use

You must not misuse the website, attempt unauthorised access, interfere with security or operation, introduce malicious code, scrape the website in a way that burdens our systems, impersonate another person, use another party’s account without permission, or use the website for unlawful or fraudulent purposes.

10. Intellectual property

The website and its content, including trademarks, logos, product names, text, photographs, graphics, video and design, are owned by or licensed to us and are protected by applicable intellectual-property laws. You may use the website for legitimate business and purchasing purposes. No other right or licence is granted without prior written permission.

11. Third-party services and links

The website may use or link to third-party services. We do not control third-party websites and are not responsible for their content, availability or practices. Your use of third-party services may be governed by separate terms.

12. Warranties and liability

Nothing in these Terms excludes liability or remedies that cannot legally be excluded, including mandatory consumer rights and liability for fraud or wilful misconduct.

To the extent permitted by law, we are not liable for indirect, incidental or consequential loss, loss of profit, revenue, business, opportunity, goodwill or data arising from website use or a purchase. For business customers, and to the extent permitted by law, our aggregate liability relating to an order will not exceed the amount paid for the product giving rise to the claim. These limitations do not apply where prohibited by law.

13. Force majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, including carrier disruption, natural disaster, government action, import or export restriction, labour disruption, utility or telecommunications failure, cyber incident, epidemic, conflict or supply-chain interruption. We will take reasonable steps to reduce the effect of such events.

14. Privacy

Our collection and use of personal data is described in our Privacy Policy.

15. Changes

We may update these Terms from time to time. The version in effect when an order is accepted will govern that order unless a change is required by law. Continued use of the website after an update means the revised Terms apply to future use.

16. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. Subject to any mandatory consumer forum or jurisdiction, the courts of Dubai will have jurisdiction. Please contact us first so that we can try to resolve any concern promptly and fairly.

17. General

If any provision is held invalid or unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver. You may not transfer your rights or obligations without our written consent. We may transfer our rights and obligations as part of a business transfer or reorganisation, provided this does not reduce mandatory rights.

18. Contact us

INOZETEK Middle East
Umm Suqeim Street, Dubai, United Arab Emirates
Email: info@inozetekuae.com
Telephone/WhatsApp: +971 50 528 7299