Refund Policy
Last updated: 28 September 2026
We want orders supplied by INOZETEK Middle East to arrive correctly and in good condition. This policy explains when products may be returned and how refunds are handled. Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable United Arab Emirates consumer-protection law.
1. Inspect your order
Please inspect your order promptly after delivery. If an item is incorrect, damaged in transit, defective, or materially different from what you ordered, contact us as soon as possible at info@inozetekuae.com or +971 50 528 7299. Include your order number, a description of the issue, and clear photographs of the product, packaging and shipping label where relevant.
Prompt notice helps us investigate transit damage and obvious issues, but it does not remove rights that apply to defects which could not reasonably have been identified on delivery.
2. Returns for a change of mind
You may request a return within 7 calendar days after delivery if the product is a standard, in-stock item and is:
- unused, uninstalled, uncut and unaltered;
- in its original sealed packaging;
- in resalable condition, with all labels and accessories; and
- accompanied by proof of purchase.
Contact us before returning any product. Returns sent without prior authorisation may be refused or delayed. Approved change-of-mind returns must be shipped using a trackable service and are at the customer’s cost and risk.
3. Products that cannot be returned
Except where a product is defective, incorrectly supplied, or return is required by law, we cannot accept returns of:
- opened, used, installed, cut or otherwise altered film;
- custom-cut, personalised, special-order or clearance items;
- products damaged by incorrect storage, handling, installation, chemicals, heat or use contrary to product instructions;
- products without their original packaging or proof of purchase; or
- gift cards or downloadable products, if offered.
Pre-order items may be cancelled before dispatch unless the item was specially ordered or allocated specifically for the customer. Contact us promptly if you need to request cancellation.
4. Defective or incorrectly supplied products
If we confirm that a product is defective, damaged in transit, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may be repair, replacement, resupply, or a full or partial refund. We will cover reasonable return costs where the return is caused by our error or a confirmed defect.
Colour appearance can vary between screens, photographs, production batches and lighting conditions. Customers and installers should review the physical product and verify suitability before cutting or installation. A normal variation that does not make the product defective is not by itself grounds for a defect claim.
5. Refunds
We will inspect returned products and notify you whether the return has been approved. Approved refunds are issued to the original payment method. Original delivery charges are not refundable for change-of-mind returns, but will be included where required by law or where the return results from our error or a confirmed defect.
We aim to process an approved refund within 7 business days after inspection. Your bank or payment provider may take additional time to post the refund. If a return does not meet this policy, we will contact you to discuss the available options.
6. Order cancellations
Contact us immediately if you wish to cancel an order. We will try to accommodate the request, but an order cannot always be cancelled after processing, allocation, cutting, special ordering or dispatch. If the order has shipped, the applicable return conditions above will apply.
7. Contact us
To request a return, report an issue or ask about this policy, contact:
INOZETEK Middle East
Umm Suqeim Street, Dubai, United Arab Emirates
Email: info@inozetekuae.com
Telephone/WhatsApp: +971 50 528 7299
